Frequently Asked Questions

Signing up with Ewire Wallet is free and extremely easy. You can opt to sign up in any of the following methods: Go to Google Play Store or App store to download free Ewire Wallet mobile app for both android and IOS sign up by filling the registration form.

We need some very basic information from you like your name, phone number, e-mail id for opening a Ewire Wallet.

Your mobile verification code will be sent to your mobile phone number that you have provided to us during sign up.

If you do not receive your verification code within 1 minute, click on the resend verification tab on the sign up page or call Ewire Wallet customer service by clicking on call tap in order to get your new mobile verification code.

At present we have 2 types of KYC.

1. SEMI KYC
2. Full KYC

• Minimum KYC PPI Limit – Monthly Limit INR 10,000 & Annual-INR 1,00,000
• Full closed & Open Loop PPI limit will be INR 5,00,000 at any given point of time & Annual INR 15,00,000 (with Aadhar Biometric based KYC).

 Non KYC customers have the option to upgrade their status to full KYC customer by clicking on the UPGRADE KYC option from our Ewire Rupay application.

Yes, your money will be refunded when your transaction fails while paying through Ewire Wallet. The money automatically gets refunded to your Ewire Wallet within a week. For full details on refunds, please refer to the Refund section in FAQ

No, you can transfer funds only to phone numbers registered within India.

On registering with Ewire Wallet you can load your Wallet in any of the following ways: UPI, Credit card, Debit card and Internet Banking.

Once you forgot your PIN, you can go to your Ewire Rupay application, Click the option ‘CARDS’ and select ‘PIN CHANGE’ so that you can easily generate your new PIN number.

In order to view your Wallet statement you will have to first log in to your Ewire Wallet. Under Home page, Click on Transaction Details. You can see the last 10 transactions there which you have done through Ewire wallet.

It's not a good but a great idea to keep money in your Ewire Wallet. If you're looking to send money to your friend, recharge your phone or pay your electricity bill you will not have to enter any card or bank account details to complete the transaction. In fact, there are many who are even uncomfortable doing so. Besides, with Ewire Wallet, you can make your transactions anytime, anywhere 24x7 using your mobile application Loading, Sending and Withdrawing Money

Log in to your Ewire Wallet and then click on Load money under Profile. You can load money to your Ewire Wallet through any of the following methods:
You can load money through;

• Debit/credit card
• Internet Banking
• UPI or NEFT

Log in to your Ewire Wallet and then click on Fund Transfer. You can send money to any phone number in India regardless if the beneficiary is registered to Ewire Wallet or not. Beneficiaries will receive the instruction message and have to register with Ewire Wallet first to access the funds.

Log in to your Ewire Wallet and then click on Fund Transfer, select Bank Transfer. You can withdraw money from your Ewire Wallet by transferring the money to your bank account. Also using your Ewire physical card you can withdraw money through any ATM/Pos.

Ewire Wallet allows you to review every sent money transaction before you confirm payment. Unfortunately, you cannot cancel a sent money transaction once you have confirmed it after review. However, when you are sending money to a phone number & email Id, if your beneficiary does not open a Wallet within 15 to 20 days of your sending the money, the same is credited back into your Ewire Wallet.

Yes you can send money to a person who is not an Ewire Wallet holder. The person you choose to send money to will receive an SMS to sign up for an Ewire Wallet in order to accept the amount you are sending. In case the person doesn't sign up with Ewire Wallet within the stipulated time of 15 to 20 days your Wallet will be credited back with that amount.

We will send you an SMS & email notification (if email is registered with us) stating that the beneficiary has received the amount & your Ewire Wallet has been debited.

The daily limit of amount that a customer can be sent through an EWIRE wallet depends upon his/her KYC STATUS.

• If your EWIRE App states that your transaction is a Success, but your beneficiary hasn’t received the money, Kindly check to ensure that you’ve entered the correct beneficiary details (UPI ID or A/c IFSC).
• In case your transaction is in Pending status kindly check the status of the transaction after T+7 working days. If the issue still persists, kindly reach us out our customer care.
• In case your transaction has failed, but the amount was debited then the same will be reversed to you in T+7 working days.
• If you still face the issue, you can reach out to us or raise a complaint on your EWIRE App.

If the operator has already processed the recharge or bill payment, the transaction will be considered as successful for the number you entered. We regret to inform you that there isn't a way to get your money back.

The issue you are facing presently is due to some technical/network errors. It will be resolved soon. If not, kindly write to us at service@liveewire.com.

My Beneficiaries is a feature which helps users to add their payee contacts. It contains the list of payers to whom a transaction was initiated.

When performing a transaction, click the button “MANAGE BENEFICIARY” to SAVE, EDIT or DELETE a particular beneficiary.

There are two ways in which you can add a beneficiary. Go to “MANAGE BENEFICIARY” option, click on “OWN BANK” or “OTHER BANK” option and enter the details of the beneficiary.

At Ewire Wallet, we support all operators' recharges across all circles in India so that we are available for everyone.

Absolutely! Ewire Wallet users can make their postpaid bill payments. All this convenience comes to you for a minimal convenience charge.

We only display indicative brows plans for recharges. This keeps changing frequently; therefore any updated information on recharge plans will be available only with your operator.

Once you complete your two-steps process of recharging on Ewire mobile app; you will receive the following from us: Immediate Success/Failure response on your screen Receipt in an email SMS on your mobile SMS from your operator However in case of Post Paid Bill Payment there maybe some delay in few cases due to connectivity issues.

 At Ewire Wallet, all transaction requests are processed immediately. If you do not receive any confirmation SMS from your mobile operator, then kindly contact us on ‘Customer Support’ at Ewire Wallet App or call at our Customer Care number at 7356112121.

Possible reasons for such an error could be. Operator’s server was temporarily unavailable. Entered amount was not accepted by your mobile operator as a valid recharge value. Sometimes it so happens that we are unable to connect to the mobile operator/server due to a temporary network problem. We request you to try again after a while. If the problem persists, please contact us on Support at Ewire Wallet App or call at our Customer Care number by taping on the call tap mentioned in mobile app. we will be happy to help.

 You can recharge your mobile with your new operator by following these simple steps on Ewire Mobile App.

Step 1: Enter the mobile number.
Step 2: Select your current operator (if it's showing your previous operator).
Step 3: Select your state
Step 4: Enter recharge value.
Step 5: Select your payment method (Ewire Wallet, credit card, debit card).
             Payment

You can choose any of the following options to make a payment on Ewire Wallet: Ewire Wallet Balance ( if your Wallet has been loaded with money) NEFT Debit cards (MasterCard/ Visa cards) Internet banking. We recommend you to load money into your Ewire Wallet for a simpler, safer and faster transaction on Ewire Wallet

 We have many payment options like: Ewire Wallet Balance (in case your Wallet is loaded with money) NEFT Debit cards (MasterCard/Visa cards) Credit cards (MasterCard/Visa cards) Internet Banking.

You need to go to the profile page and need to set 4 numerical digits MPIN for e.g. 8574 which is difficult to guess for others but easy for you to remember. Your MPIN will work as a security password just like an ATM pin, when you want to open an Ewire app you will have to provide your MPIN to open the app.

One Time Password (OTP) has been introduced as an additional security feature and has been made mandatory by the Reserve Bank of India (RBI). OTP is intended to reduce the possibility of fraudulent money transfer transactions and to safeguard the customer.

You can contact to customer support team by mailing at service@liveewire.com or call at 7356112121.
Contact details are also published on our website www.ewiresofttech.com.

We initiate your request as soon as you inform us with the order number. In case of transactions through Ewire Wallet refund happens instantaneously. Otherwise refunds can take up to 3-6 working days from the date of your transaction as entities like banks, credit card companies have varied periods of time in which they process the refund. However, if you still have some queries feel free to write to us on Support at Ewire Wallet website or call at our Customer Care number by taping on the call tap mentioned in mobile app.

If the operator has already processed the recharge or bill payment, the transaction will be considered as successful for the number you entered. We regret to inform that there isn't a way to get your money back.

There are multiple layers of security implemented to protect your Ewire Wallet from any unauthorized access. Whenever you want to open Ewire app, you need to put a Personal Identification Number (MPIN) in your Ewire mobile application for authorization as an extra level of security. You are sent alerts on SMS and/or Email so that you are up to date on all activities occurring through your Ewire Wallet.

Yes. A confirmation SMS and/or an email notification (if email is registered with us) will be sent whenever a transaction is processed from your Wallet.

Even if you lose your mobile phone, no one will be able to access your Ewire Wallet without knowing your personal Ewire Wallet password. Since the password is not stored on the phone, your money is safe. However do keep us informed by calling our Customer care executive, so that we can block your Wallet as further safeguard.

Your E-mail ID is just used as a reference for sending receipts / Ewire Wallet transaction summary. So in case your E-mail ID is hacked, there is little or no chance of your Ewire Wallet being misused.

It is always advised to keep your password confidential and in case your account is accessed by any unauthorized person due to loss of password, Ewire team will not be liable for any misuse for your Ewire Wallet. For more details, please refer to our T&C page.

No. The bank transfer is not free of cost. It is chargeable.

At present we don’t have an option to load money via UPI.But in near future it will be implemented and will update you.

 Contact customer support

 The ATM withdrawal charge will be Rs.23/- per transaction and the withdrawal amount limit may vary depending on the concerned bank's ATM.

The customer doesn't have an option to unblock the card, instead he/she could send a mail regarding the card block status along with his registered mobile number/mail id to service@liveewire.com.

The transaction has failed due to a system error. The money is in the pool account of the remitting bank (your bank). Your transaction ID is your reference ID, which you can take up with your bank. To report a failed transaction, click on report issue in the transaction page against the failed transaction and mention the details. The amount should be reversed to you in T+7 days. In case that does not happen, you can reach out to us here (service@liveewire.com).

To report a pending transaction, click on report issue in the transaction page against the failed transaction and mention the details. The amount should be reversed to you in T+7 days. In case that does not happen, you can reach out to us here (service@liveewire.com).

For any query, suggestion or help do reach out to us or contact us on Support at Ewire Wallet website or call at our Customer Care number 7356112121 by taping on the call tap mentioned in the mobile app.

 1) What is the charge for the CARD ?
        Card amount is 499+GST for 5 years.

2) How can I subscribe for the card?
        Please download the EwireRupay application from the play store and do the registration as a Semi KYC (Aadhar).

3) How long will it take for the card to get Delivered?
        It will take 7 to 10 working days for the card to get delivered.

4) What are the offers I can use through the CARD?
       Card Holder will get all the loyalties offered by Rupay (Link for loyalty offers)

5) Can I use a card even after the ISL Season?
         Yes. Customers can use the cards even after the ISL season and the card is valid for 5 years.

6) Can I use the card at the ATM?
          Yes. Customers can use the card in all the ATMs, PoS, and e-commerce as a normal debit card.

7) How can I apply for the CARD?
            To apply for the cards, please download the EwireRupay application from the play store and do the registration as a Semi KYC (Aadhar). Balance of INR 499+GST should be there in the wallet while applying for the Kerala Blasters Card.