Privacy policy

PRIVACY POLICY
Last Updated: December 21, 2024
Ewire Softtech Private Limited is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information about you.
1) General
We will not sell, share or rent your personal information to any third party or use your email address/mobile number for unsolicited emails and/or SMSs. Any emails and/or SMS sent by Ewire will only be in connection with the provision of agreed services and products and this Privacy Policy. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. General Statistical Information about Ewire and its users, such as number of visitors, volume and type of transactions, etc. may be revealed.
2) Information We Collect
when you use our Website and mobile applications available on Google Play and Apple Store, we may collect the following types of information from users:
2.1) Mobile Application: - Personal & Non-personal information collected via the mobile application:
2.1.1) Personal Information – Mobile application
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual Like:

• Name, email address, phone number, or other information you provide when creating an account, using the app’s features, or contacting us.

2.1.2) Non-Personal Information – Mobile application
Non-personal information refers to data that cannot be used to identify an individual directly includes:

• Device information (e.g., device type, operating system, unique device identifiers).
• App usage data (e.g., features used, duration of app sessions).
• Crash logs and performance analytics.

2.2) Website:
When you browse through Ewire website, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.
2.2.1) Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Ewire website may use cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.
3) How We Use Your Information
     We use the information we collect for the following purposes:

• To provide, operate, and improve the functionality of our Apps.
• To personalize user experiences.
• To analyse app performance and troubleshoot issues.
• To comply with legal and regulatory requirements.
• To respond to your inquiries and provide customer support.
4) Data Sharing and Disclosure
We do not sell or share your personal information with third parties for advertising purposes. Information may be shared only in these circumstances:
Legal Compliance: If required by law or in response to valid legal requests.
Service Providers: With third-party vendors who assist us in app operations, strictly bound by confidentiality agreements.
5) Your Rights and Choices
You have the following rights regarding your personal data:


• Access and Update: You can access and update your personal information by logging into the app or contacting us.
• Account Deletion: To delete your account and associated data, please contact us at service@liveewire.com. We will process your request in accordance with applicable laws and regulations.
6) Security
Ewire has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. We prioritize the security of your information and have implemented robust measures to protect it, including:


• Data Encryption: All sensitive data is encrypted during transmission and at rest.
• Access Control: Only authorized personnel have access to your information.
• Regular Audits: We perform regular security audits to identify and address vulnerabilities.
• Incident Response: In the event of a security breach, we have protocols in place to mitigate risks and notify affected users as required by law.
• Despite these measures, no system is entirely secure. We encourage users to take precautions, such as using strong passwords and keeping them confidential
7) Children’s Privacy

Our Apps are not intended for children under the age of 13. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete it promptly. Parents or guardians can contact us to request the removal of any data.

8) Compliance with Laws
We are committed to maintaining the highest standards of data security and operational excellence. In addition to complying with applicable privacy laws, including the General Data Protection Regulation (GDPR), and other relevant regulations, our company is certified in the following international standards:

• ISO 27001: Ensures that we follow best practices for managing information security and protecting sensitive data.
• PCI DSS: Certifies that we adhere to stringent security measures to protect payment card data.
• ISO 9001: Demonstrates our commitment to delivering consistent, high-quality services and processes.
• These certifications underline our dedication to implementing robust systems, protecting user data, and ensuring operational integrity.
9) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this policy. Continued use of our Apps after such changes constitutes your consent to the updated policy.
10) Consent
By using Ewire and/or by providing your information, you consent to the collection and use of the information you disclose to Ewire in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
11) Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: service@liveewire.com
Website: www.ewiresofttech.com